11xx Bet FAQ – answers to all your questions

Some details on 11xx bet can be updated directly from Settings, while others require contacting our support team.

You can update this yourself:
• Email address – can be changed from Profile Settings.
• Profile photo — can be updated at any time.
• Communication preferences (notifications on/off).

Changes made through support:
• Mobile number – a new number can be linked by verifying an OTP sent to the old number. If the old number is lost, verification via NID is required.
• Full name – cannot be changed after KYC verification.
• Date of birth — cannot be changed once verified.

That's a fair question — you should always verify before making any online transactions.

License & Regulation:
11xx bet operates under a license issued by an international online gaming authority. Licensing details are available in the site footer and About Us You'll find it on the page.

Proof of Security:
• User funds are held in a segregated bank account.
• All transactions are secured with 256-bit SSL encryption.
• Regular third-party security audits are conducted.
• RNG (Random Number Generator) certified.

Trust Signals:
• 3+ years of uninterrupted operation.
• Millions of registered users.
• Fast withdrawals — typically processed within 10 minutes.

Failed or delayed deposits can occasionally happen — they are usually resolved within 3–5 minutes.

Check these first:

1. 1Once you receive a confirmation SMS from bKash, the transaction was successful. Please allow 5–10 minutes for your balance to update.
2. 2Refresh your account or log in again.
3. 3Go to Wallet → Transaction History and show the "Pending" status.
4. 4If it still hasn't reflected after 15 minutes, collect your bKash transaction ID.

Contact support with the following details:
• Transaction ID
• Deposit amount
• Transaction time
• Sender number

Wagering (or turnover) requirement means the bonus amount must be bet a specified number of times before withdrawal. This is an internationally accepted standard.

Calculation Rules:
Say you deposit ৳1,000 and receive an additional ৳1,000 under a 100% bonus offer. If the wagering requirement is ×10, then:

Important:
• Sports Betting odds must be at least 1.5.
• Every bet placed on casino games counts toward the wagering requirement.
• Bonus wagering periods are typically 30 days.
• Wagering progress can be tracked on the Wallet page.

Forgot your password or changed your mobile number? There are two different methods for each situation.

Scenario 1 – Forgot your password, mobile number is still the same:

1. 1Click "Forgot Password?" on the login page.
2. 2Enter your mobile number or email.
3. 3An OTP or reset link will be sent to you. The code is valid for 5 minutes.
4. 4Set a new password.

Scenario 2 – Mobile number has also changed:
Please contact support in this case. You will need to provide:
• National ID card (NID) or passport.
• Account registration details (name, old mobile number).
• Once identity is verified, a new password will be issued within 24 hours.

As per 11xx bet's policy One Account Per Person Permitted. However, different family members may hold separate accounts under the following conditions:

Allowed:
• Two people living at the same address may each have a separate account, provided they have different identities, different NIDs, and different mobile numbers.
• If a device is shared, each user must log in and log out separately.

Not permitted:
• Two accounts registered under the same NID.
• Two accounts registered under the same mobile number.
• Creating an account under a false identity to claim bonus offers.